Privacy Policy

Privacy Policy

Carnation believe in personal privacy. Confidentiality of your personal information are our top priority. Our privacy policy recognizes the importance of protecting your personal information; explaining what personal information constitutes, how we use the information that you provide to us, who has access to your data, and what are your rights regarding your personal information.

Our privacy policy does not apply to other companies or organizations. Carnation will not be held responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organizations before submitting your details. Your access and use of constitute your acceptance of our Privacy Policy and Terms of Use.

Use of Personal Information

Carnation has collected personal information via different ways. Some examples include but are not limited to situations when you:

  • Create an account on our Website;
  • Order, purchase, exchange, return, or cancel an order for, any of our products whether through our Website or in our retail stores;
  • Contact us, make an inquiry about any of our products or services or otherwise request information or assistance from us;
  • Communicate with our customer service representatives;
  • Sign up to receive catalogues and/or emails and information about new and limited edition products, special offers, events or other news;
  • Register and participate in our online customer forum;
  • Provide feedback or make other submissions to Carnation;
  • Participate in a contest or other promotions;
  • Participate in or respond to consumer survey or requests for consumer opinions, concerns or preferences regarding our products and services;
  • Apply for employment with Carnation;
  • Engage with us on social media; or
  • Use other features of the Website that may be offered from time to time and may require such information in order to use the feature.

By registering with us, you are agree to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address for the purpose of order process. Saved card details will never be shared with any third parties. We will use it only to process your order, using our Payment Service provider’s systems. We may also obtain information as a result of authentication or identity checks which may contain your telephone number. This number may be given to our courier service for the purpose of delivery. These details allow us to process your order and to let you know the status of your order. You have the right to request access and removal of the personal data that we hold on you. If your data is incorrect, incomplete or irrelevant you can ask to have the information corrected or removed.

Emails sent out to people who subscribe to us. If you wish to opt out from our e-newsletter, you may write to us at or unsubscribe directly from the email. By using the websites and providing your mobile phone number, you hereby consent to receive text messages from or on behalf of us at the mobile number that you provide at sign-up. However, consent to receiving messages on your mobile device is not a condition of purchase. Additionally, should you choose to stop receiving such messages, you can contact us at


Links to External Websites

We may provide links to other websites from time to time such as the web links to brands that we collaborate or partner with. These links are solely to provide you with convenience, ease and information regarding the products produced by Carnation. However, we do not endorse or take responsibility for the content of those websites, are not responsible for the availability of those websites and will not be liable in any way for any loss or damage which you may suffer by using those websites. If you decide to access linked websites you do so at your own risk.

Cookies and Analysis for Research Purposes  

When interacting with our website, certain data is automatically collected from your device or web browser through the tracking features in Google Analytics. This data includes: Device IDs, call state, network access, storage information and battery information; and Cookies, IP addresses, referrer headers, data identifying your web browser and version, and web beacons and tags. We use data about how our visitors use our website to understand customer behavior or preferences.  For example, we may use information about how visitors to search for and find products to better understand the best ways to present and manufacture products.

Changes to this Privacy Policy

Carnation reserves the right, in its discretion, to change this privacy policy at any time and from time to time. All changes will be posted to the Website and will apply to any personal information collected on or after the date posted. Carnation will treat your continued use of the website following any such posting as your acceptance of the revised terms. All changes will remain in compliance with applicable federal and provincial privacy legislation. We encourage you to check this privacy policy regularly for changes.

Your Right:

You have the right to request information about the personal data we hold on you. If your data is incorrect, incomplete or irrelevant you can ask to have the information corrected or removed.

If you require further information about our Privacy Policy, please do email us

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